Last updated: July 24, 2023
Contact
We do our utmost for you as our customer. That includes making it easy for you to contact us. If you have any questions about anything, you can reach us using the following details:
FREKKO
Mail: info@frekko.nl
Phone: +31 (0) 6 10 41 26 28
Domain name: www.frekko.nl
Address:
Bredaseweg 49
4844CK Terheijden
CoC: 82783608
VAT ID: NL003729729B41
EORI no.:NL9157464867
Bank details: NL25 KNAB 0407 4896 65
Product availability
In-Stock Products: When a product is listed as “In Stock,” it means the item is available directly from our own stock, and we can fulfill your order promptly.
Delivery Prolonged — 1 Week Delivery Time: If a product’s stock status shows “Delivery Prolonged — 1 Week Delivery Time,” it indicates that the product is not currently in stock but needs to be ordered from our suppliers. While we anticipate receiving the item within one week, there is a possibility that it may take longer to fulfill your order.
Out of Stock: If a product’s stock status shows “Out of Stock,” it means that the item is currently unavailable, both from our own stock and from our suppliers. We are actively working to restock the item, but we do not have an estimated timeframe for its availability.
Cancellation and return policy
Sometimes you may wish to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after delivery without giving a reason.
You will have another 14 days to return your product after cancellation. You will then be credited the full order amount excluding shipping costs. Only the return costs from your home to the shop are for your own account. These costs are approximately 7.25 per parcel, for the exact rates please consult your carrier’s website. If you exercise your right of withdrawal, the product will be returned to FREKKO with all delivered accessories and – if reasonably possible – in its original state and packaging. To exercise this right, please contact us at info@frekko.nl. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.
Should the product be damaged or the packaging more damaged than necessary to open the product, we may pass on this depreciation of the product to you. So please treat the product with care and make sure it is properly packed when returning it.
Exchanging a product?
Would you like to exchange your product? That is no problem at all. Please contact info@frekko.nl. However, you will have to bear the cost of returning the product yourself.
Given a wrong delivery address
Provided a wrong delivery address by mistake? Please contact us as soon as possible. We will then try to change the order for you.
Delivery
We make every effort to deliver your order as soon as possible (within 2-3 working days). We try to dispatch orders placed on working days before 10:00 a.m. on the same day. However, we do not always succeed in doing so, sometimes products are out of stock and the delivery of your order may take a little longer. Should we for any reason fail to meet this delivery time, we will of course inform you as soon as possible.
The prices listed do not include shipping costs. Shipping costs are calculated at checkout.
— Delivery is made via the PostNL or DHL. In general, domestic delivery will take place the next working day between 9:00 and 18:00.
— Pick-up your order at FREKKO?
Contact us and make an appointment, the coffee is ready!
Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens that gives you a warranty claim. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the guarantee, we will take care of repair or replacement free of charge.
Complaints
It can always happen that something does not quite go as planned. We advise you to first report complaints to us by emailing info@frekko.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.
Payment methods
You can pay for your order in different ways. Currently, we offer payment methods through Mollie.